Quick answers for using BookVuk — finding books, ordering, paying, delivery and your account.
Finding a book
Use the search box at the top of every page. Search by title, author or ISBN, or type a Hindi title in English letters.
Open Browse. You can filter by shelf, language, price, rating, what is in stock and what is on offer.
Add it to your cart or wishlist anyway. In the cart it is marked waiting for stock and left out of your total, and we e-mail you when it is back.
Cart & checkout
Add books to your cart. It works before you sign in. At checkout you sign in or create an account, and your cart is kept. Pay by UPI, card or netbanking, or cash on delivery where it is offered. You can enter a coupon code in the cart.
The unpaid order is cancelled at once and your books go back in your cart. Just check out again. If the tab was closed or we could not read your payment, the order is released by itself after about 30 minutes. If your bank took the money anyway, the order is confirmed instead, and you will see it in your orders. If money left your account and there is no order, write to us with the payment details.
Yes, until we pack it. Open your orders, pick the order and cancel it, or cancel just one book in it. A paid order is refunded the way you paid. See the cancellation and refund policy.
Delivery, tracking & returns
Open your orders to see each step. No account to hand? Use Track order with your order number and either your e-mail or the mobile number on the delivery address.
Charges and delivery times are on the shipping and returns page. Every book's page also shows when it should arrive.
Once the order is delivered, open it from your orders and use the returns section there. Tell us what is wrong, with a photo if you can. The return window and what we cover are in the return policy.
After we receive and check the returned book. How long it takes to reach you depends on how you paid. The refund policy lists each one.
Wishlist
Save a book with the heart icon. Your wishlist tells you when a saved book gets cheaper or comes back in stock, and you can share it as a link.
Selling your books
Get an instant offer on the sell page, then post the book to us. Once we have checked it you are paid as store credit or to your UPI ID. The sell page says how many days payment takes and who pays the postage.
Your account & signing in
New accounts must confirm their e-mail with a six-digit code before the first sign-in. Check your spam folder, then ask for a new code on the same screen. There is a short wait between codes, and only the newest one works.
It is for making a new account with an e-mail address that has none yet: we send a code and there is no password to set up. If you already have an account, sign in with your password.
Choose Forgot password on the sign-in form. We e-mail you a link to set a new one. If nothing arrives, check your spam folder.
No. It is what you sign in with and where receipts and updates go. To use another address, make a new account with it. You can change your name and password under Profile.
In your account: orders, store credit, sell requests, saved addresses and alerts.
Still need help?
Tell us what happened and the order number if you have one. We usually reply within 48 hours.
